Bahtera Inovasi
Vol 10 No 1 (2026): Jurnal Bahtera Inovasi

Determinan Niat Keberlanjutan Penggunaan Pembayaran Digital QRIS Indonesia: Bukti Peran Mediasi Kepercayaan di Kota Tanjungpinang

Wibowo, Putera Ramadhan Susatria (Unknown)
Ambarita, Vonny Rianty (Unknown)
Dahlia, Diajeng Putri (Unknown)
Husna, Asmaul (Unknown)



Article Info

Publish Date
30 Jun 2026

Abstract

This study aims to analyze the determinants of Continuance Intention to Use QRIS Indonesia’s Digital Payment, incorporating Trust as a mediating variable. A quantitative explanatory research approach was applied. Respondents consisted of QRIS users in Tanjungpinang City who had conducted at least three QRIS transactions within the last three months. Data were collected through an online questionnaire using a five point Likert scale. A total of 100 valid responses were analyzed using SEM PLS with smartpls version 4.1.1.4. The results show that Perceived Usefulness and Perceived Ubiquity have significant effects on Continuance Intention. Perceived Autonomy has no direct effect on Continuance Intention, but it significantly affects Trust. Trust is confirmed as the strongest predictor of Continuance Intention. Furthermore, Trust mediates the relationships between Perceived Ubiquity and Perceived Autonomy with Continuance Intention, but does not mediate the relationship between Perceived Usefulness and Continuance Intention. These findings highlight that trust plays a critical role in ensuring the continued use of QRIS, which is shaped by perceived benefits, broad accessibility, and user autonomy in digital payments. The study recommends improving security measures and expanding QRIS adoption to strengthen user trust and sustainable usage.

Copyrights © 2026






Journal Info

Abbrev

bahterainovasi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Bahtera Inovasi adalah jurnal open access dan peer-reviewed yang diterbitkan oleh Porgram Studi Manajemen Fakultas Ekonomi Universitas Maritim Raja Ali Haji. Bahtera Inovasi menerbitkan artikel hasil riset, telaah kritis, dan kajian literatur dalam bidang ilmu manajemen. Frekuensi terbit dua ...