Ekopedia: Jurnal Ilmiah Ekonomi
Vol. 2 No. 3 (2026): JULI-SEPTEMBER

Pengaruh Inovasi Layanan dan Penilaian Pelanggan Serta Loyalitas Merek Terhadap Keputusan Pembelian Menggunakan QRIS di Aplikasi DANA

Muhammad Farhansyah Azizullah (Universitas Mulawarman)
Asnawati Asnawati (Universitas Mulawarman)



Article Info

Publish Date
02 Jul 2026

Abstract

This study aims to analyze the influence of service innovation, customer assessment, and brand loyalty on purchasing decisions. The study used a quantitative approach with a survey method of 100 respondents. Data collection techniques were carried out through distributing questionnaires using a Likert scale. Data analysis used validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and coefficients of determination with the help of SPSS. The results showed that partially service innovation had no significant effect on purchasing decisions (sig. 0.774 > 0.05), customer assessments had no significant effect on purchasing decisions (sig. 0.255 > 0.05), while brand loyalty had a positive and significant effect on purchasing decisions (sig. 0.000 < 0.05). Simultaneously, service innovation, customer assessments, and brand loyalty had a significant effect on purchasing decisions with a calculated F value of 70.661 and a significance of 0.000. The coefficient of determination (R²) value of 0.688 indicates that 68.8% of purchasing decisions can be explained by the three independent variables.

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Journal Info

Abbrev

ekopedia

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Ekonomi yang diterbitkan oleh Lembaga Indo Publishing. berupa hasil-hasil penelitian di bidang Ekonomi Murni, Kependidikan Ekonomi, Manajemen, Bisnis Digital, Kewirausahaan, Akuntansi, Perbankan, Ekonomi Islam dan bidang lainnya yang relevan dengan ekonomi yang belum pernah ...