Journal of Information Systems Management and Digital Business
Vol. 3 No. 4 (2026): Juli

THE INFLUENCE OF EMPLOYEE VOICE ON EMPLOYEE PERFORMANCE THROUGH TRUST IN SUPERVISORS

Merdi Loi (Universitas Prima Indonesia)
Syaifuddin Syaifuddin (Universitas Prima Indonesia)
Sofiyan Sofiyan (Universitas Prima Indonesia)



Article Info

Publish Date
03 Jul 2026

Abstract

The main objective of this study is to determine the role of trust in supervisors in mediating the influence of employee voice on employee performance at the Harbormaster's Office and the Belawan Main Class Port Authority. The analytical method used in this study was Structural Equation Modeling (SEM) based on SmartPLS version 3. The study population consisted of 299 employees, who were also sampled using a total sampling technique. The results showed that employee voice directly had a positive and significant effect on trust in supervisors. Furthermore, employee voice and trust in supervisors had a positive and significant effect on employee performance. Furthermore, trust in supervisors played a significant role in mediating the influence of employee voice on employee performance. The implications of this research suggest that encouraging employees to voice their opinions can strengthen their trust in their superiors. Ultimately, these factors can improve employee performance and support achievements in the port or maritime services sector.

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Journal Info

Abbrev

jismdb

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Information Systems Management and Digital Business (JISMDB) is a national journal for scientific research, thinking, and critical-analytical studies on computer science, information systems, and digital business research. Journal of Information Systems and Business Management (JISMDB) ...