Indonesian Journal of Law and Economics Review
Vol. 21 No. 3 (2026): Agustus

Smart Mirror Navigation And Personalization Determine Consumer Purchase Intention In Beauty Retail: Navigasi Dan Personalisasi Cermin Pintar Menentukan Niat Beli Konsumen Ritel Kecantikan

Charmela Audria Mumtadz (Fakultas Ekonomi dan Bisnis, Program Studi Manajemen, Universitas Trisakti)
Tsailasa Fathia (Fakultas Ekonomi dan Bisnis, Program Studi Manajemen, Universitas Trisakti)
Yolanda Masnita (Fakultas Ekonomi dan Bisnis, Program Studi Manajemen, Universitas Trisakti)
Husna Leila Yusran (Fakultas Ekonomi dan Bisnis, Program Studi Manajemen, Universitas Trisakti)



Article Info

Publish Date
26 Jun 2026

Abstract

General Background The integration of augmented reality into digital marketing transforms the modern consumer shopping experience into an interactive and personalized journey. Specific Background Within the beauty retail sector, businesses increasingly adopt smart mirrors to allow consumers to virtually evaluate products through real-time simulations. Knowledge Gap Despite rapid technological growth, previous studies present inconsistent findings regarding user satisfaction and predominantly ignore the critical roles of system navigation and interface personalization. Aims This quantitative study investigates how perceived ease of use, perceived usefulness, personalization, and navigation dictate user satisfaction and subsequent purchase intention for smart mirrors. Results Structural equation modeling of 220 first-time users demonstrates that all examined technological factors positively determine user satisfaction, with system navigation acting as the most dominant predictor. Consequently, this high user satisfaction strongly translates into future purchase intention. Novelty By substituting traditional aesthetic appeal metrics with personalization variables, this research uniquely validates the Technology Acceptance Model within customized digital beauty storefronts. Implications Commercial managers must prioritize intuitive menu designs, logical structures, and responsive search features to maximize navigational experiences and stimulate final transactions in modern retail environments. Highlights Intuitive system navigation emerges as the most dominant predictor of user satisfaction. Perceived usefulness and virtual personalization positively dictate interactive shopping experiences. Positive interface satisfaction strongly translates into future consumer transaction commitments. Keywords Smart Mirror; Technology Acceptance Model; User Satisfaction; System Navigation; Purchase Intention

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Journal Info

Abbrev

ijler

Publisher

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

Indonesian Journal of Law and Economics Review (IJLER) is published by Universitas Muhammadiyah Sidoarjo four times a year. This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of ...