<![CDATA[This study examines challenges in public service accessibility, focusing on the physical, procedural, and institutional dimensions, using a qualitative research approach with thematic analysis. Data were collected through interviews, document reviews, and observational studies, and analyzed to identify recurring patterns, themes, and barriers affecting service delivery. Findings indicate that physical facilities remain inadequate, limiting equitable access for all users and highlighting structural and resource allocation challenges. Procedural and informational barriers persist, with complex processes, layered requirements, and incomplete or poorly communicated information further hampering citizens' ability to access services effectively. Furthermore, the study emphasizes the critical need for increased institutional capacity and commitment, with staff training, skills development, and leadership engagement crucial to ensuring consistent and sustainable service delivery. The interconnectedness of these factors suggests that improving infrastructure, procedures, and information alone is insufficient without strengthening human resource capacity and institutional support, highlighting the need for an integrated and holistic approach to public service improvement.]]>
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