ProBisnis : Jurnal Manajemen
Vol. 17 No. 03 (2026): June: Management Science

Implementasi Promosi, Daya Tarik dan Brand Image terhadap Loyalitas Pelanggan di Margi Coffee

Revalina Jeanne Allen (Fakultas Ekonomi, Program Studi Manajemen, Universitas Kristen Teknologi Solo, Indonesia)
Adhita Maharani Dewi (Fakultas Ekonomi, Program Studi Manajemen, Universitas Kristen Teknologi Solo, Indonesia)



Article Info

Publish Date
30 Jun 2026

Abstract

This study aims to examine how promotions, attractiveness, and brand image influence customer loyalty at Margi Coffee, both individually and collectively. The research subjects in this study are individuals who have visited or purchased products at Margi Coffee. The data used in this study are quantitative, with SPSS 25 serving as the data analysis tool. The sample size consists of 50 respondents. Data collection was conducted using a questionnaire distributed to respondents via Google Forms. The data were analyzed using multiple linear regression analysis. The sampling technique employed was purposive sampling. The dependent variable in this study is customer loyalty, while the dependent variables consist of Promotion, Attractiveness, and Brand Image. The results of the study indicate that simultaneously, all variable – promotion, attractiveness, and brand image – significantly influence purchase satisfaction. Partially, the Attractiveness variable has a positive and significant effect on customer loyalty. Meanwhile, the Promotion and Brand Image variables do not have a significant effect on purchasing decisions when analyzed partially.

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Journal Info

Abbrev

ProBisnis

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

ProBisnis: The Management Journal was previously published in print, then in 2020 it was changed to online. This journal has ISSN: 2086-7654( Print) and ISSN: 2808-7240(Online). The scope of this journal is Economics, Management, Marketing, Strategic Management, Entrepreneurship, Leadership ...