This study aims to analyze the factors influencing user satisfaction of the Financial Information System (SIMKEU) at Jember University using the Technology Acceptance Model (TAM) approach. The research employs a quantitative causal design with a primary data collection method through questionnaires distributed to all 93 active users of the SIMKEU accountability menu, consisting of ASN and PPNPN employees, using a census sampling technique. Data analysis was conducted using Structural Equation Modeling-Partial Least Square (SEM-PLS) with SmartPLS software. The results indicate that perceived ease of use and perceived usefulness have a positive and significant effect on user satisfaction. Furthermore, behavioral intention to use positively and significantly influences actual system usage, and actual system usage positively and significantly affects user satisfaction. Behavioral intention and actual system usage serve as mediating variables in the relationship between user perceptions and satisfaction, thereby reinforcing the validity of TAM in the context of mandatory financial information systems in higher education institutions. This study contributes theoretically by extending the TAM literature in mandatory use contexts and practically by providing recommendations for system developers and university management to enhance system quality, interface design, and user training to improve overall user satisfaction.
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