Journal of Economic, Bussines and Accounting (COSTING)
Vol. 9 No. 3 (2026): Journal of Economic, Bussines and Accounting (COSTING)

THE EFFECT OF E-TRUST AND ONLINE CUSTOMER REVIEW ON PURCHASE DECISIONS FOR SOMETHINC SKINCARE PRODUCTS ON THE SHOPEE PLATFORM

Irma Rasifa (Universitas Langlang Buana)
Ahmad Johan (Universitas Langlang Buana)
Muhamad Hidayat (Universitas Langlang Buana)



Article Info

Publish Date
15 Jun 2026

Abstract

The growth of e-commerce has changed how Indonesian consumers evaluate and purchase skincare products, particularly because online buyers cannot test products directly before purchase. This study examines the influence of e-trust and online customer review on purchase decisions for Somethinc skincare products on Shopee. The research used a quantitative design with descriptive and verification approaches. The population consisted of consumers who had purchased Somethinc skincare through Shopee, and 100 respondents were selected using non-probability purposive sampling. Data were collected through a Likert-scale questionnaire and analyzed using descriptive statistics, validity and reliability tests, classical assumption tests, multiple linear regression, t-test, F-test, and coefficient of determination with IBM SPSS Statistics 27. The findings indicate that e-trust, online customer review, and purchase decision are all in the high category. Partially, e-trust has a positive and significant effect on purchase decision (t = 3.335; sig. = 0.001), while online customer review has a stronger positive and significant effect (t = 6.100; sig. < 0.001). Simultaneously, both variables significantly affect purchase decision (F = 105.232; sig. < 0.001). The adjusted R square of 0.678 shows that e-trust and online customer review explain 67.8% of purchase decisions

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Journal Info

Abbrev

COSTING

Publisher

Subject

Economics, Econometrics & Finance

Description

COSTING : Journal of Economic, Bussines and Accounting reviewed covers theoretical and applied research in the field of Economics, Business and Accounting. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. ...