International Journal of New Media Technology
Vol 13 No 1 (2026): Vol 13 No 1 (2026): IJNMT (International Journal of New Media Technology)

Implementation and Evaluation of a Nutrition Information Chatbot Using UTAUT and TAM

Joko Triloka (Institut Informatika Dan Bisnis Darmajaya)
Danang Kurniawan (Institut Informatika Dan Bisnis Darmajaya)



Article Info

Publish Date
30 Jun 2026

Abstract

This study aims to evaluate the use of a Telegram-based question-answering chatbot for accessing nutrition information using the UTAUT and TAM approaches to measure user intention and behavior. The system utilizes LangChain and Large Language Models (LLMs) to deliver rapid and precise nutrition-related replies. Validity and reliability assessments were performed to confirm that the measurement equipment exhibited optimal consistency, with Cronbach’s Alpha values surpassing 0.7. The multiple linear regression results demonstrate that Effort Expectancy (EE) and Social Relationship (SI) significantly affect Behavioral Intention (BI), whereas Performance Expectancy (PE), Perceived Usefulness (PU), and Perceived Ease of Use (PEOU) exhibit no substantial relationship. The findings indicate that usability and social impact are more pivotal in enhancing users' propensity to use the chatbot than system utility and efficiency.

Copyrights © 2026






Journal Info

Abbrev

IJNMT

Publisher

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering

Description

International Journal of New Media Technology (IJNMT) is a scholarly open access, peer-reviewed, and interdisciplinary journal focusing on theories, methods, and implementations of new media technology. IJNMT is published annually by Faculty of Engineering and Informatics, Universitas Multimedia ...