Airlangga Journal of Innovation Management
Vol. 7 No. 2 (2026): Airlangga Journal of Innovation Management

Bahasa Inggris: Bahasa Inggris

AHMAD FUADI NUR (MAGISTER MANAGEMENT UNISNU JEPARA)
Ali (Magister Manajemen, Pascasarjana, UNISNU Jepara, Indonesia)
Mohamad Rifqy Roosdhani (Magister Manajemen, Pascasarjana, UNISNU Jepara, Indonesia)



Article Info

Publish Date
27 Jun 2026

Abstract

This study examines the influence of TikTok Content Marketing on Purchase Decision among Generation Z consumers of Skintific skincare products, with Perceived Value, Online Customer Reviews, and Customer Engagement as mediating variables. Grounded in the Stimulus – Organism - Response (SOR) framework, the research analyses how marketing content as external stimuli affects consumer psychological states and subsequent purchase behaviours. A quantitative survey was conducted, with 359 valid responses from Indonesian Generation Z consumers (born between 1997 and 2012) who actively use TikTok and have been exposed to Skintific content. Data analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS-4. TikTok Content Marketing significantly affects purchase decisions both directly and through multiple mediation mechanisms. Perceived Value, Online Customer Reviews, and Customer Engagement serve as significant mediators, with Customer Engagement carrying the strongest indirect effect (β = 0.258), followed by Online Customer Reviews (β = 0.203) and Perceived Value (β = 0.186). The total indirect effect (VAF = 79.7%) indicates that approximately 80% of content marketing's influence operates through mediating mechanisms. These findings extend the SOR framework by empirically validating three complementary mediating mechanisms, offering a more comprehensive model of how short-form video content marketing shapes Generation Z consumer behaviour. From a practitioner's perspective, beauty brands targeting Generation Z should place greater emphasis on TikTok content marketing strategies that simultaneously strengthen perceived value, stimulate online reviews, and drive customer engagement.

Copyrights © 2026






Journal Info

Abbrev

AJIM

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Airlangga Journal of Innovation Management (AJIM) aims to link the research and practice of innovation management. AJIM adopt a multidisciplinary approach to addressing the many challenges of managing innovation. AJIM encourages the submission of papers addressing the multidisciplinary nature of the ...