Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis
Vol. 7 No. 2 (2026): Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis

Peran Etika Bisnis dan Kualitas Produk Terhadap Kepercayaan Konsumen: Studi Kasus Pabrik Aice

Alfi Nura (Universitas Negeri Medan, Indonesia)
Shela Azzahra Tongku (Universitas Negeri Medan)
Ghania Fayyaza Siregar (Universitas Negeri Medan)
Nayla Dentisa (Universitas Indonesia Membangun, Bandung)
Azelia Inggrid Sugita (Universitas Negeri Medan)
Dina Khairiyah (Universitas Negeri Medan)
Silvia Aulia Situmeang (Universitas Negeri Medan)



Article Info

Publish Date
31 May 2026

Abstract

Currently, the business landscape is experiencing a significant surge in the number of entrepreneurs, resulting in increasingly fierce, competitive market conditions. This intense competition requires businesses to consistently innovate and deliver high-quality products to attract customers and ensure profitability. However, success in the business world is not solely determined by financial gains; the ethical conduct of business operations is equally, if not more, critical. Good business ethics can significantly enhance business ventures, contributing to a strong reputation and sustained success. This research aims to thoroughly analyze the crucial role of business ethics and product quality in influencing consumer trust, using a specific case study of the Aice Factory. The study is a qualitative research study. Qualitative data was meticulously gathered through open questionnaires, capturing insights from interviews conducted with 43 AICE consumers. This approach enabled a deep exploration of consumer perceptions and experiences of Aice's products and ethical practices. Based on a comprehensive analysis of the research results, it is evident that both Aice's business ethics and the quality of its products play a profoundly important role in shaping and maintaining consumer trust. Consumers consistently prefer companies that demonstrate a strong commitment to ethical business practices and deliver on product quality. High product quality directly contributes to consumer satisfaction and builds confidence, while sound business ethics helps to cultivate a positive corporate image and strengthens consumer loyalty. Therefore, this research emphatically confirms that business ethics and product quality are indispensable and interconnected pillars in building consumer trust. Ultimately, a strong foundation of trust positively impacts Aice Factory's long-term sustainability and growth in a highly competitive market environment

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Journal Info

Abbrev

jismab

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis (JISMAB) merupakan jurnal yang memuat artikel dari hasil penelitian para mahasiswa, dosen, praktisi dan pemerhati bidang ilmu sosial, manajemen, akuntansi dan bisnis. Meskipun demikian, jurnal ini tidak terbatas pada bidang ilmu tersebut saja. ...