Benih : Journal of Midwifery
Vol. 5 No. 01 (2026): Benih : Journal of Midwifery

Efficiency of the Patient Registration Process Using the E-Puskesmas Application at UPT Puskesmas Terjun in 2025

Geovani Arta Sihite (Universitas Imelda Medan)
Cosmas Samuel Daeli (Universitas Imelda Medan)
Theresia Hutasoit (Universitas Imelda Medan)



Article Info

Publish Date
25 Jun 2026

Abstract

This study aims to determine the efficiency of the patient registration process using the e-Puskesmas application at the Terjun Community Health Center (UPT). The research method used was qualitative with a descriptive approach, while data collection techniques were carried out through observation and interviews with two registration officers. The study was conducted from April to July at the Terjun Community Health Center. The results showed that the use of e-Puskesmas increased service efficiency, including faster registration times, easier data and patient history searches, and reduced queues due to the online queue feature through JKN Mobile. However, there were several obstacles such as occasional system errors and unstable networks, which affected the smoothness of the registration process. The conclusion is that e-Puskesmas has proven efficient in accelerating patient administration services, although IT infrastructure improvements are needed to overcome technical obstacles. This study recommends improving system stability and staff training to optimize the application.

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Journal Info

Abbrev

Benih

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

The scope of this journal includes, but is not limited to the research results of: Maternal Health, Pregnancy Labor, Post Partum, Child Health, Family Planning, Reproduction Health, Adolenscent Health, Pre-Conception Period, Pre Menopause - Elderly Health, Pathology, Emengency nursing, Maternity ...