JDP (Jurnal Dinamika Pemerintahan)
Vol 9 No 01 (2026): Januari 2026

DAMPAK DIGITALISASI TERHADAP PENINGKATAN KUALITAS PELAYANAN PUBLIK DI DESA SIPODECENG

Muliana Nursaleh (Universitas Muhammadiyah Sidenreng Rappang)
Herman Dema (Universitas Muhammadiyah Sidenreng Rappang)
Abdul Jabbar (Universitas Muhammadiyah Sidenreng Rappang)
Muhammad Rais Rahmat Razak (Universitas Muhammadiyah Sidenreng Rappang)
Mutiah Khaerunnisa (Universitas Muhammadiyah Sidenreng Rappang)



Article Info

Publish Date
21 Jan 2026

Abstract

This study analyzes the impact of digitalization on public service quality in Sipodeceng Village, Baranti District, Sidenreng Rappang Regency using a SERVQUAL-based quantitative approach. Data were collected through surveys of 64 digital village service users and analyzed using simple linear regression with SPSS. Results show digitalization has a positive and significant effect on service quality (p=0.003, B=0.555, R²=0.135), improving speed, accuracy, accessibility, and transparency of services. Despite contributing 13.5%, findings demonstrate digitalization effectiveness at village level, though continued support remains necessary for communities with low digital literacy. The novelty lies in applying quantitative SERVQUAL analysis in rural South Sulawesi, integrating user perspectives in evaluating village digitalization, serving as reference for developing more adaptive and inclusive digitalization policies.

Copyrights © 2026






Journal Info

Abbrev

jdp

Publisher

Subject

Humanities Social Sciences

Description

JDP (Jurnal Dinamika Pemerintahan) is an open access journal that is published regularly in January and August each year. The JDP aims to build intellectuality and develop science through writing, research and studies on politics and the dynamics of governance that develop at the international, ...