Collaborative Medical Journal (CMJ)
Vol 7 No 3 (2024): September 2024

HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN DI PUSKESMAS TENAYAN RAYA PEKANBARU TAHUN 2024

Yulnefia Yulnefia (Universitas Abdurrab)
Indah Dwi Lestari (Universitas Abdurrab)



Article Info

Publish Date
30 Sep 2024

Abstract

expectations, are requirements that must be met in order to provide satisfaction to service users. Problems with the quality of health services in Indonesia include a lack of evaluation of health services and satisfaction surveys that do not involve patients. Based on the results of the initial survey, the Tenayan Raya Community Health Center received Plenary Accreditation which has succeeded in improving and maintaining the quality of health services for patients. This study aims to determine the relationship between service quality and patient satisfaction at the Tenayan Raya Pekanbaru Community Health Center in 2024. This type of research is observational analytics using a cross-sectional research design. The sampling technique in this research is accidental sampling technique. This research was conducted at the Tenayan Raya Pekanbaru Community Health Center. Respondents were 290 patients at the General Poly, Obstetrics, Dental and Oral Polyclinics in February 2024. The results of the study show that there is a relationship between service quality and patient satisfaction at the Tenayan Raya Pekanbaru Community Health Center in 2024 with a p-value of 0.000 with a positive correlation direction. Therefore, it can be concluded that service quality has a relationship with patient satisfaction at the Tenayan Raya Pekanbaru Community Health Center in 2024.

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Journal Info

Abbrev

cmj

Publisher

Subject

Health Professions Immunology & microbiology Medicine & Pharmacology Neuroscience Public Health

Description

Collaborative Medical Journal (CMJ) adalah open access journal yang memuat artikel ilmiah di bidang ilmu kedokteran dan kesehatan, yang meliputi ilmu kedokteran dasar, ilmu kedokteran klinis, ilmu kedokteran komunitas, dan ilmu kesehatan masyarakat. Collaborative Medical Journal (CMJ) merupakan ...