Referensi Islamika: Jurnal Studi Islam
Vol. 4 No. 3 (2026): JUNE

BUILDING USER TRUST IN RURAL MOBILE BANKING THROUGH ISLAMIC MARKETING: THE ROLES OF FINANCIAL EDUCATION, ASSISTANCE, AND RISK AWARENESS

Adzan Noor Bakri (Universitas Islam Negeri Palopo)
Mursyid (Universitas Islam Negeri Palopo)
Azizah Samsir (Universitas Muhammadiyah Palopo)



Article Info

Publish Date
27 Jun 2026

Abstract

This study examines how financial education and assistance shape trust in technology, perceived technology risk, and user trust in mobile banking among rural Muslim users. It uses Islamic marketing as an interpretive framework to explain digital trust in a rural context where mobile banking access has expanded faster than users’ financial and digital literacy. A quantitative cross-sectional survey was conducted among 110 rural mobile banking users in Wasuponda Village, Wasuponda District, East Luwu. Data were collected using a five-point Likert-scale questionnaire and analyzed with PLS-SEM using SmartPLS 4. The measurement model was assessed through outer loadings, CR, AVE, and HTMT, while the structural model was evaluated using bootstrapping, confidence intervals, R², f², VIF, blindfolding, and PLSpredict. The measurement model met acceptable reliability and validity criteria. The structural model was only partially supported. Financial education significantly increased user trust (β = 0.674; p < 0.001) and perceived technology risk (β = 0.373; p = 0.013). Other paths, including assistance, trust in technology, and perceived technology risk toward user trust, were not significant. The model explained 59.8% of user trust, with no serious collinearity problems. Financial education was the most consistent pathway in this model for strengthening informed trust. However, the findings are limited by the cross-sectional design, single rural setting, purposive sampling, and self-reported data. The study identifies a two-track education effect: financial education increases both user trust and risk awareness. Islamic marketing values are used as an interpretive lens, not as directly measured variables.

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Journal Info

Abbrev

RI

Publisher

Subject

Religion Humanities

Description

Qur’anic and Hadith Studies Studies on Qur’anic exegesis (tafsir), ulum al-Qur’an, ulum al-hadith, thematic studies, and contemporary approaches to understanding the primary sources of Islamic teachings. Islamic Thought and Philosophy Research on classical and contemporary Islamic thought, ...