JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
Vol. 3 No. 4 (2026): JULI

Pengaruh Social Media Marketing dan Electronic Word Of Mouth (E-WOM) Credibility Terhadap Perilaku Pembelian Konsumen Pada Produk Kopi Good Day

Ni’matul Rizky (Universitas Peradaban)
Mukhroji, S.E., M.M (Universitas Peradaban)



Article Info

Publish Date
16 Jul 2026

Abstract

Digitalization has changed the way customers collect data and make purchasing decisions. This study investigates how social media marketing and electronic word-of-mouth (e-WOM) credibility influence Good Day Coffee consumers' purchasing behavior. One hundred carefully selected individuals participated in this quantitative study. Data were assessed for validity and reliability after being collected through a questionnaire and then analyzed using multiple linear regression. The results indicate that e-WOM credibility has a positive but not statistically significant effect on purchasing behavior, while social media marketing has a positive and significant effect. The findings suggest that social media marketing plays a more significant role in driving purchasing behavior than other factors. Therefore, companies need to optimize their social media marketing strategies by presenting relevant and engaging content and collecting positive reviews to build customer trust and ultimately drive sales.

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Journal Info

Abbrev

jemba

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek Ekonomi, Manajemen, Bisnis dan Akuntansi. Jurnal ini memberikan ruang bagi para peneliti untuk berdiskusi, mengejar dan meningkatkan pengetahuan di bidang ...