Jurnal Public Policy
Vol 12, No 3 (2026): July

The Influence of E-Participation and Digital Literacy on Trust in E-Government Services: A Study on the People of Mataram City

Rahmad Hidayat (Universitas Muhammadiyah Mataram)
Ridwan Ridwan (Universitas Muhammadiyah Mataram)
Mustamin Mustamin (Universitas Muhammadiyah Mataram)
Abdurrahman Abdurrahman (Universitas Muhammadiyah Mataram)



Article Info

Publish Date
21 Jul 2026

Abstract

Digital literacy is the ability of individuals to use ICT to access, evaluate, and produce digital content effectively. Digital literacy in Indonesia is still low, affecting citizen participation in digital governance of government. The purpose of this study is to analyze the contribution of E-Participation and Digital Literacy to Trust in E-Government Services in Big Cities in Indonesia, e-participation variables, digital literacy as well as identifying the weakest indicators in citizen digital engagement. This study uses a quantitative approach with a correlational design. The research subjects were 66 randomly selected residents of Mataram City. Data were analyzed using descriptive statistics and multiple linear regression. The results of the study show Based on the results of descriptive analysis, multiple linear regression, ANOVA, and data graphic visualization, this study concludes that E-Participation (X1) and Digital Literacy (X2) contribute significantly to Trust in E-Government Services (Y). Although both have a positive influence, the Digital Literacy variable is proven to have a stronger and statistically significant contribution (p = 0.025) compared to E-Participation (p = 0.096). The coefficient of determination (R² = 0.253) shows that the two variables explain approximately 25.3% of the variability in public trust in e-government, while the remainder is influenced by other factors outside the model.

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Journal Info

Abbrev

jppolicy

Publisher

Subject

Social Sciences

Description

RNAL PUBLIC POLICY (JPP) merupakan jurnal elektronik online yang diterbitkan oleh lembaga penerbitan Jurusan Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Teuku Umar. JPP memuat kajian seperti Kebijakan Publik, Kebijakan Sosial, Pelayanan Publik, Administrasi Negara, ...