EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Vol. 7 No. 7 (2026): EMAS: Jurnal Ekonomi, Manajemen dan Bisnis

Shaping Consumer Purchase Decisions Through Digital Marketing, Product Quality, And Customer Experience

Ardy Jordan (Universitas Mahasaraswati Denpasar)
Pande Ketut Ribek (Universitas Mahasaraswati Denpasar)
Ni Putu Cempaka Dharmadewi Atmaja (Universitas Mahasaraswati Denpasar)



Article Info

Publish Date
20 Jul 2026

Abstract

Consumer purchasing decisions influence how effectively a product or service performs; therefore, they are a crucial component of marketing. When deciding on a product choice, consumers go through a process known as the purchasing decision, which is influenced by various factors, including digital marketing, customer experience, and product quality. The purpose of this study is to identify and explain how Martabak Masbron in Sukawati is influenced by digital marketing, customer experience, and product quality. All customers of martabak products at Martabak Masbron in Sukawati constitute the study population. The study sample consisted of 133 respondents selected using random sampling. Multiple linear regression analysis was used as the analytical method. The results of the study indicate that while digital marketing has a positive but insignificant impact on purchasing decisions at Martabak Masbron in Sukawati, product quality and customer experience have a positive and significant impact. Future studies are advised to include factors such as price and product innovation, service, lifestyle, and packaging, which have a positive and significant impact on purchasing decisions.

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Journal Info

Abbrev

emas

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

EMAS merupakan jurnal ilmiah untuk ilmu ekonomi, manajemen dan bisnis yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar E-ISSN : 2774 - 3020. Jurnal ini sebagai sarana publikasi hasil penelitian Dosen dan mahasiswa S1 dalam meningkatkan mutu ...