Sains: Jurnal Manajemen dan Bisnis
Vol 18, No 1 (2025)

Persepsi Risiko dan Perilaku Konsumtif: Implikasinya Terhadap Minat Menggunakan Fitur Paylater Pada Traveloka

Defa Febiska (Politeknik Negeri Jakarta)
Nuraeni Hadiati Farhani (Politeknik Negeri Jakarta)



Article Info

Publish Date
26 Dec 2025

Abstract

The development of digital financial technology has introduced innovative payment systems such as Buy Now Pay Later (BNPL), with Traveloka’s TPaylater as one of the emerging services. This study examines how customer risk perception and behavior influence TPaylater usage. SPSS 25 was used for multiple linear regression analysis. A questionnaire was sent to 100 TPaylater users in Greater Jakarta (Jabodetabek). Consumer behavior was measured through impulsive and rational purchasing tendencies, while risk perception was analyzed through five dimensions: financial, performance, privacy, time, and delivery. Consumer behavior, particularly impulsive purchasing, positively impacted user interest in TPaylater, while risk perception did not. These findings suggest that despite awareness of potential risks, consumer tendencies to seek convenience and immediate gratification often override concerns, thereby increasing the likelihood of using such credit-based digital features. Future research is advised to consider additional factors such as financial literacy and social influence, which may further clarify behavioral patterns in digital financial service adoption.

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Journal Info

Abbrev

jsm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Journal of Management and Business is a journal containing scientific articles on financial management, marketing management, human resource management, operational management, strategic management, good corporate governance, business, management information systems, organizational behavior, and ...