Sains: Jurnal Manajemen dan Bisnis
Vol 18, No 1 (2025)

Pengaruh Content Marketing, E-Wom Dan Customer Trust Terhadap Keputusan Pembelian Gen-Z Pada Smartphone Samsung

Muhammad Daffa Fauzan (Unknown)
Agus David Ramdansyah (Fakultas Ekonomi dan Bisnis Universitas Sultan Ageng Tirtayasa)
Yanto Azie Setya (Fakultas Ekonomi dan Bisnis Universitas Sultan Ageng Tirtayasa)



Article Info

Publish Date
26 Dec 2025

Abstract

This study aims to analyze the effect of content marketing and electronic word of mouth (e WOM) on purchasing decisions with customer trust as a mediating variable, especially for Generation Z Samsung smartphone users in Tangerang City. The background of this study is based on the decline in Samsung's sales and market share in the last five years, as well as the high dependence of Gen-Z consumers on digital media and online reviews in making purchasing decisions. The method used is quantitative with a Structural Equation Modeling (SEM) approach using SmartPLS 4.0 software. Data was obtained through distributing questionnaires to 170 Gen-Z respondents who use Samsung smartphones. The results showed that content marketing and e-WOM have a positive and significant effect on purchasing decisions, both directly and indirectly through customer trust as a mediating variable. This finding confirms that consumer trust plays a crucial role in strengthening the effectiveness of digital marketing strategies. This research is expected to contribute to the development of digital marketing literature and become a strategic reference for industry players in developing effective marketing campaigns that are oriented towards customer trust.

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Journal Info

Abbrev

jsm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Journal of Management and Business is a journal containing scientific articles on financial management, marketing management, human resource management, operational management, strategic management, good corporate governance, business, management information systems, organizational behavior, and ...