Policy & Governance Review
Vol 10 No 2 (2026): May

Automated Decision-Making and the Transformation of Bureaucratic Discretion:A Cross-Sector Systematic Review of Empirical Evidence

Adissa Nayla Putri (Department of Public Policy and Management, Faculty of Social and Political Sciences, Universitas Gadjah Mada, Indonesia.)
Alvi Syahrina (Department of Public Policy and Management, Faculty of Social and Political Sciences, Universitas Gadjah Mada, Indonesia.)



Article Info

Publish Date
13 Jul 2026

Abstract

Automated decision-making (ADM) is becoming a significant feature of contempo- rary public administration, with major implications for how bureaucratic decisions are made and discretion exercised. Existing scholarship has mostly examined ADM within single sectors, leaving a limited cross-sector understanding of how discretion shifts across policy domains. This article addresses this gap by analyzing how empir- ical studies describe changes in bureaucratic discretion after ADM implementation across sectors. Using a systematic literature review of 21 empirical studies published between 2020 and 2025, this study discovers and examines five sectors: social wel- fare and public health, labor market governance, administrative systems, policing, and judicial decision-making. The findings show that ADM does not transform dis- cretion uniformly but reconfigures it according to the sectoral decision structures. Three analytical dimensions were identified: level of automation, level of shift, and type of shift. Highly standardized sectors, such as labor market governance, show stronger automation and a greater curtailment of discretion. The social welfare, ad- ministrative, and judicial sectors retain stronger human involvement because of their contextual complexity, accountability, and reviewability. Policing shows the strongest continuity of discretion owing to situational judgment and professional autonomy. Overall, this study contributes to ADM scholarship by offering a cross-sector perspec- tive on bureaucratic discretion and suggesting that public organizations tailor ADM design and implementation to sector-specific decision logics to preserve accountabili-ty and meaningful human judgment.

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Journal Info

Abbrev

pgr

Publisher

Subject

Decision Sciences, Operations Research & Management Social Sciences Other

Description

This journal encompasses issues and practices in policy analysis, public management, public policy and administration. PGR provides high quality study outcomes and new thoughts for academic practitioners, researchers, scientists and consultants to discuss about social science theories and concepts ...