Proceeding Of International Conference On Education, Society And Humanity
Vol 4, No 1 (2026): Four International Conference on Education, Society and Humanity

UNDERSTANDING BARRIERS TO DIGITAL TRANSFORMATION IN MADRASAH: A CASE STUDY ON INFRASTRUCTURE, DIGITAL COMPETENCE, AND SERVICE QUALITY

Muhammad Munawir Pohan (Kerinci State Islamic Institute, Jambi, Indonesia)
Wasehudin Wasehudin (Sultan Maulana Hasanuddin State Islamic University, Banten, Indonesia)
Samsu Samsu (Sultan Thaha Saifuddin State Islamic University, Jambi, Indonesia)



Article Info

Publish Date
20 Jul 2026

Abstract

Digital transformation is a strategic necessity for madrasas to improve the effectiveness of governance, learning, and the quality of educational services. However, its implementation still faces various obstacles that affect the overall success of digitalization. This study aims to identify and analyze obstacles to digital transformation, focusing on digital infrastructure, human resource digital competence, and the quality of educational services. The study used a qualitative approach with a case study design. Data were collected through in-depth interviews, participant observation, and documentation studies with madrasah principals, teachers, education personnel, operators, and students. Data analysis used an interactive model that included data condensation, data presentation, triangulation of sources and techniques, and member checking. The results show that limited digital infrastructure, low digital competence of teachers and education personnel, and the dominance of an administrative orientation in digitalization are the main obstacles to digital transformation. Furthermore, the integration of Islamic values into digital learning content remains suboptimal, thereby hindering substantive improvement in the quality of educational services. This research offers a new perspective: digital transformation in madrasas must be understood as the integration of technological, human resource, and educational service capacities within a human-centered and value-based framework. These findings have implications for developing digital transformation policies that are more adaptive, sustainable, and oriented toward improving the quality of educational services.

Copyrights © 2026






Journal Info

Abbrev

icesh

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

Description

Proceedings of the International Conference on Education, Society and Humanity published by the Postgraduate program of Nurul Jadid University, Probolinggo, Indonesia. The proceeding published articles of interest to education practitioners, teachers, education policy makers, and researchers. This ...