Journal of Economic, Bussines and Accounting (COSTING)
Vol. 9 No. 3 (2026): Journal of Economic, Bussines and Accounting (COSTING)

PENGARUH ONLINE CUSTOMER REVIEW, ONLINE CUSTOMER RATING, DAN KEPERCAYAAN KONSUMEN, TERHADAP KEPUTUSAN PEMBELIAN PADA MARKETPLACE SHOPEE INDONESIA

Puspita Sari (Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial)
Fransiscus Amonio Halawa (Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial)



Article Info

Publish Date
11 Jul 2026

Abstract

This study aims to analyze the influence of Online Customer Reviews, Online Customer Ratings, and Consumer Trust on Purchase Decisions on the Shopee marketplace, both partially and simultaneously. Shopee's dominance as the most frequently accessed e-commerce platform in Indonesia does not guarantee that every visit will result in a purchase decision. Therefore, it is necessary to identify the factors that influence consumers' purchase decisions. This study employed a quantitative method with an associative approach. Data were collected through questionnaires distributed to 116 respondents and analyzed using multiple linear regression with the assistance of IBM SPSS version 27. The results indicate that Online Customer Reviews (t = 4.277), Online Customer Ratings (t = 4.521), and Consumer Trust (t = 3.335) have a positive and significant effect on Purchase Decisions with a significance value of less than 0.05. Simultaneously, these three independent variables also have a positive and significant effect on Purchase Decisions, with an F-value of 84.776, which is greater than the F-table value of 2.69, and a significance value of less than 0.05. Therefore, Online Customer Reviews, Online Customer Ratings, and Consumer Trust are proven to have a positive and significant effect on Purchase Decisions, both partially and simultaneously, on the Shopee marketplace in Indonesia.

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Journal Info

Abbrev

COSTING

Publisher

Subject

Economics, Econometrics & Finance

Description

COSTING : Journal of Economic, Bussines and Accounting reviewed covers theoretical and applied research in the field of Economics, Business and Accounting. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. ...