Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN)
Vol. 6 No. 01 (2026): Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien)

The Effect of Tax Service Quality, Taxpayer Awareness, and Tax Incentives on Msme Taxpayer Compliance in Binjai City

Sulist Yowati Yuswadi Buulolo (Universitas Pembangunan Panca Budi)
Miftah Rizkina (Universitas Pembangunan Panca Budi)



Article Info

Publish Date
30 Jun 2026

Abstract

This study aims to find the influence of the quality of tax services, taxpayer awareness, and tax incentives on the compliance of MSME taxpayers in Binjai City. The population in this study is not known for sure, but the number of samples taken was 96 respondents calculated using the Lemeshow formula. This study uses primary-quantitative data collected through questionnaires and then processed with the SPSS Version 24 application. The analysis technique used is multiple linear regression analysis. The results of the study show that the quality of tax services, taxpayer awareness, and tax incentives both partially and simultaneously have a positive and significant effect on taxpayer compliance in MSMEs in Binjai City. The quality of tax services has a regression value of 0.301, a calculation of 3.327 with a significance of 0.001. Taxpayer awareness has a regression value of 0.334, tcalculation of 3.826 with a significance of 0.000. Tax incentives have a regression value of 0.238, a calculation of 3.042 with a significant value of 0.003. The results of the F test showed an F value of 108.094 with a significance of 0.000. The value of the table is 1.986 and the table F is 2.704 so that the tcount of > tof the table and the Fcount > Ftable with a significant < 0.05, then accept Ha and subtract Ho which means that there is a significant influence. This shows that the hypotheses H1, H2, H3, and H4 are acceptable and proven to be true because the results of the research are in line with the hypothesis proposed. The most dominant variable influencing taxpayer compliance is the variable of taxpayer awareness with the largest calculation. Around 77.2% of taxpayer compliance can be explained and obtained from the quality of tax services, taxpayer awareness, and tax incentives, while the rest is obtained from other factors. Taxpayer compliance has a very strong relationship with the quality of tax services, taxpayer awareness, and tax incentives.

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Journal Info

Abbrev

Jasmien

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Focus and Scope Journal Accounting, Management And Economics(JASMIEN) on Cattleya Darmaya Fortuna is accepts related writings: Akuntansi Manajemen Ilmu Ekonomi Journal Accounting, Management And Economics (JASMIEN) also accepts all writings in various disciplines in accordance with the above ...