Journal of Finance, Economics, and Business
Vol. 5 No. 1 (2026): Journal of Finance, Economics, and Business (JFEB), 2026

Hyper-Personalization Marketing and Consumer Purchase Behavior in Indonesia: The Role of Culture

Tifani Dame Hasany (Universitas Mataram)
Dhanny Safitri (University of Mataram)
Dinis Cahyaningrum (University of Mataram)
Isra Dewi Kuntary Ibrahim (University of Mataram)
Ni Wayan Adelia Mutiara Asri (University of Mataram)



Article Info

Publish Date
30 May 2026

Abstract

The rapid advancement of artificial intelligence (AI), big data analytics, and digital technologies has transformed marketing practices by enabling businesses to implement hyper-personalization strategies that deliver individualized customer experiences. This literature review examines the relationship between hyper-personalization marketing and consumer purchase behavior within the Indonesian context, with particular emphasis on the moderating role of culture. Drawing on the Technology Acceptance Model (TAM), the Stimulus–Organism–Response (SOR) framework, Relationship Marketing Theory, and Hofstede's Cultural Dimensions Theory, the review synthesizes existing literature on personalized marketing, consumer behavior, and cultural influences. The findings suggest that hyper-personalization generally enhances consumer purchase behavior by improving perceived relevance, trust, customer experience, and engagement. However, its effectiveness is influenced by Indonesia's cultural characteristics, particularly collectivism, power distance, and the importance of social influence and trust in purchasing decisions. The review also identifies a lack of empirical research integrating hyper-personalization, consumer purchase behavior, and cultural factors in Indonesia. By synthesizing existing knowledge, this study provides a theoretical foundation for future research and offers insights for businesses seeking to develop culturally appropriate AI-driven marketing strategies.

Copyrights © 2026






Journal Info

Abbrev

feb

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Journal of Finance, Economics, and Business (JFEB) is a journal that publishes scientific articles in the fields of economics, finance, and business with focus areas on the Asia-Pacific region. The Journal of Finance, Economics, and Business (JFEB) is published online twice a year in May and ...