Cantaka: Jurnal Ilmu Ekonomi dan Manajemen
Vol. 4 No. 2 (2026): Agustus

Pengaruh Persepsi Harga dan Kualitas Pelayanan Terhadap Loyalitas Konsumen dengan Kepuasan Konsumen sebagai Variabel Intervening: (Studi pada Jasa Sewa iPhone Demak)

Taufik Hidayat (Program Studi Manajemen, Fakultas Ekonomi dan Bisnis Universitas Persatuan Guru Republik Indonesia Semarang)
Henry Casandra Gultom (Program Studi Manajemen, Fakultas Ekonomi dan Bisnis Universitas Persatuan Guru Republik Indonesia Semarang)
Ratih Hesty Utami Puspitasari (Program Studi Manajemen, Fakultas Ekonomi dan Bisnis Universitas Persatuan Guru Republik Indonesia Semarang)



Article Info

Publish Date
22 Jul 2026

Abstract

This study aims to analyze the influence of price perception and service quality on consumer loyalty with consumer satisfaction as an intervening variable in the Demak iPhone Rental Service. The research is motivated by the decline in the number of rentals in 2025 which is thought to be influenced by price perception, service quality, and consumer satisfaction. The research method used is quantitative with a purposive sampling technique to 96 respondents who have used the Demak iPhone Rental service. Data collection was carried out by distributing questionnaires with a Likert scale, then analyzed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) with the help of the SmartPLS 4 application. The results of the study indicate that price perception and service quality have a positive and significant effect on consumer satisfaction and consumer loyalty. Consumer satisfaction also has a positive and significant effect on consumer loyalty and is able to mediate the influence of price perception and service quality on consumer loyalty. These findings indicate that setting prices in accordance with the benefits and good service quality can increase satisfaction and thus encourage consumer loyalty. The results of the study are expected to be a consideration for the management of the Demak iPhone Rental Service in improving service quality, determining the right pricing strategy, and maintaining consumer loyalty.

Copyrights © 2026






Journal Info

Abbrev

cantaka

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Cantaka: Jurnal Ilmu Ekonomi dan Manajemen (ISSN: 3025-1974) adalah jurnal yang dikelola dan diterbitkan sebanyak dua kali dalam setahun (Juni dan Desember) oleh PT Alahyan Publisher Sukabumi sejak tahun 2023, yang bertujuan untuk memfasilitasi pemahaman yang lebih baik tentang ilmu ekonomi dan ilmu ...