Prosperia: Journal of Economic Development, Accounting, and Global Markets
Vol. 1 No. 2 (2026): : May: Prosperia: Journal of Economic Development, Accounting, and Global Marke

Analysis of Factors Influencing the Public’s Decision to Choose Kopsyah Rabani Services in The City of Serang

Vera maria (Universitas Sultan Ageng Tirtayasa)
Husniatun Nuronia (Universitas Sultan Ageng Tirtayasa)
Muhammad Rehan Al Aziz (Universitas Sultan Ageng Tirtayasa)
Muhammad Ikhwan Nur Rifk (Universitas Sultan Ageng Tirtayasa)
Haifz Alif Alfathan (Universitas Sultan Ageng Tirtayasa)
Ceasarni Yasmine (Universitas Sultan Ageng Tirtayasa)
Ahmad Zaky (Universitas Sultan Ageng Tirtayasa)
Imam Amyrul Anwar (Universitas Sultan Ageng Tirtayasa)



Article Info

Publish Date
09 May 2026

Abstract

This study investigates the factors influencing public decisions to choose the services of Koperasi Syariah Rabani in the City of Serang. The research focuses on five explanatory variables consisting of religiosity, trust, service quality, location, and promotion. A quantitative cross sectional survey design was employed involving respondents who had previously used or were currently utilizing the services of the cooperative. Data were collected through structured questionnaires distributed to between 100 and 150 eligible respondents selected using purposive sampling techniques. The collected data were analyzed using multiple linear regression with the assistance of SPSS software. The analytical procedures included validity testing, reliability testing, classical assumption testing, partial significance testing, simultaneous significance testing, and coefficient of determination analysis. The findings reveal that religiosity, trust, service quality, location, and promotion positively and significantly influence consumer decision making. Religiosity emerged as the most dominant determinant, followed by trust, service quality, location, and promotion. The model demonstrated strong explanatory capacity, indicating that both religious considerations and institutional attributes shape consumer preferences. The study provides theoretical contributions to Islamic consumer behavior research and practical recommendations for enhancing the competitiveness of sharia cooperative services.

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Journal Info

Abbrev

prosperia

Publisher

Subject

Description

Prosperia: Journal of Economic Development, Accounting, and Global Markets is a peer-reviewed academic journal dedicated to publishing high-quality scholarly works in the fields of economics, accounting, finance, and global market studies. The journal provides an international platform for ...