TELKOMNIKA (Telecommunication Computing Electronics and Control)
Vol 21, No 5: October 2023

Conceptual model of internet banking adoption with perceived risk and trust factors

Waleed A. Hammood (University of Anbar)
Afrig Aminuddin (Universitas Amikom Yogyakarta)
Omar A. Hammood (University of Fallujah)
Khairul Hafezad Abdullah (Universiti Teknologi MARA)
Davi Sofyan (Universitas Majalengka)
Majid Rahardi (Universitas Amikom Yogyakarta)



Article Info

Publish Date
01 Oct 2023

Abstract

Understanding the primary factors of internet banking (IB) acceptance is critical for both banks and users; nevertheless, our knowledge of the role of users’ perceived risk and trust in IB adoption is limited. As a result, we develop a conceptual model by incorporating perceived risk and trust into the technology acceptance model (TAM) theory toward the IB. The proper research emphasized that the most essential component in explaining IB adoption behavior is behavioral intention to use IB adoption. TAM is helpful for figuring out how elements that affect IB adoption are connected to one another. According to previous literature on IB and the use of such technology in Iraq, one has to choose a theoretical foundation that may justify the acceptance of IB from the customer’s perspective. The conceptual model was therefore constructed using the TAM as a foundation. Furthermore, perceived risk and trust were added to the TAM dimensions as external factors. The key objective of this work was to extend the TAM to construct a conceptual model for IB adoption and to get sufficient theoretical support from the existing literature for the essential elements and their relationships in order to unearth new insights about factors responsible for IB adoption.

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Journal Info

Abbrev

TELKOMNIKA

Publisher

Subject

Computer Science & IT

Description

Submitted papers are evaluated by anonymous referees by single blind peer review for contribution, originality, relevance, and presentation. The Editor shall inform you of the results of the review as soon as possible, hopefully in 10 weeks. Please notice that because of the great number of ...