Capitalis: Journal of Economic Stability, Banking, and Investment
Vol. 1 No. 1 (2026): March: Capitalis: Journal of Economic Stability, Banking, and Investment

Digital Banking Transformation and Consumer Protection: A Legal-Economic Review

Alfa Rohmatin (STIT Al Azami Cianjur)
Randika Shafly Fawwaz (Institut Karya Mulia Bangsa)



Article Info

Publish Date
04 Mar 2026

Abstract

Digital banking transformation has fundamentally reconfigured the architecture of financial intermediation by integrating artificial intelligence, blockchain-based infrastructures, and data-driven platforms into core banking operations. While these innovations enhance efficiency and financial inclusion, they simultaneously intensify information asymmetries, algorithmic opacity, cybersecurity exposure, and cross-border enforcement challenges that recalibrate consumer vulnerability. This study develops a legal–economic review to examine how emerging technological risks intersect with consumer protection regimes and systemic financial stability. By synthesizing interdisciplinary scholarship on AI governance, crypto-asset regulation, proportionality doctrine, and digital dispute resolution mechanisms, the analysis demonstrates that fragmented regulatory responses amplify uncertainty and erode institutional trust. The paper advances an integrative framework that positions dispute resolution design and proportional regulatory calibration as mediating variables linking micro-level consumer rights to macro-level economic stability. The findings argue that sustainable digital banking ecosystems require embedded accountability architectures, coherent supervisory harmonization, and economically rational enforcement strategies capable of internalizing technological externalities without suppressing innovation

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Journal Info

Abbrev

capitalis

Publisher

Subject

Description

Capitalis: Journal of Economic Stability, Banking, and Investment is a peer-reviewed academic journal dedicated to publishing high-quality scholarly work in the fields of economics, banking, finance, and investment studies. The journal serves as an international platform for researchers, financial ...