Journal of Communication Studies
Vol. 5 No. 2 (2025): JCS: Journal of Communication Studies

Digital Transformation in Personnel Management: Organizational Communication Strategy of e-HRM at the Sumatra III River Basin Agency

Ernila Sari Rahman (Universitas Riau, Indonesia)
Anuar Rasyid (Universitas Riau, Indonesia)
Muhammad Firdaus (Universitas Riau, Indonesia)



Article Info

Publish Date
31 Dec 2025

Abstract

Digital transformation in the public sector requires government organizations to optimize information technology, including personnel management through Electronic Human Resources Management (e-HRM). The Sumatra III River Basin Agency has implemented e-HRM since 2017; however, its utilization has not been fully optimized due to low employee participation in updating personnel data. This study aims to analyze organizational communication strategies in the implementation of e HRM from the aspects of planning, implementation, and evaluation. This research employed a descriptive qualitative approach through in-depth interviews, observation, and documentation. The findings reveal that communication planning was carried out through top-down policies, socialization, and training, but remained largely instructional in nature. Communication implementation involved vertical, horizontal, and diagonal flows, with vertical communication as the dominant pattern. Communication evaluation has been conducted; however, it remains administrative and has not been sustainable in fostering changes in organizational work culture. This study confirms that the success of e-HRM implementation depends not only on technological readiness but also on participatory, collaborative, and sustainable organizational communication strategies to support bureaucratic digital transformation.

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Journal Info

Abbrev

jcs

Publisher

Subject

Languange, Linguistic, Communication & Media Social Sciences

Description

JCS is an academic journal published two times annually (June and December) by Program of Islamic Communication and Broadcasting (KPI), Faculty of Dakwa, published by Sunan Giri Institute of Islamic Studies (INSURI) Ponorogo. This journal publishes original researches in multi concepts, theories, ...