Journal of Community Health Provision
Vol. 6 No. 2 (2026): Journal of Community Health Provision

Nursing Care Performance, Social Support, and Postoperative Patient Satisfaction

Fatoni Fatoni (Diploma III Nursing Study Program, Faculty of Health Sciences, Universitas Faletehan, Indonesia)
Milawati Lusiani (Bachelor of Nursing and Professional Nursing Program, Faculty of Health Sciences, Universitas Faletehan, Indonesia)
Agus Sustiyono (Diploma III Nursing Study Program, Faculty of Health Sciences, Universitas Faletehan, Indonesia)



Article Info

Publish Date
09 Jul 2026

Abstract

This study aimed to examine the association between nursing care performance and postoperative patient satisfaction and to explore the potential mediating role of social support in this relationship. A quantitative cross-sectional study was conducted among 192 postoperative patients from public and private hospitals in Serang Regency and Serang City, Indonesia. Data were collected using structured questionnaires and analyzed using descriptive statistics, linear regression, path analysis, and independent sample t-tests. The findings indicated that nursing care performance was positively and significantly associated with postoperative patient satisfaction. Social support was also positively associated with patient satisfaction and demonstrated a potential mediating role in the relationship between nursing care performance and patient satisfaction. Nursing care performance was categorized as very high, social support as moderate, and patient satisfaction as high. No statistically significant differences in patient satisfaction were observed according to hospital type or geographical location. The findings suggest that both nursing care performance and social support are important factors associated with postoperative patient satisfaction. The discrepancy between very high nursing care performance and moderate social support highlights opportunities to strengthen psychosocial support during recovery. Healthcare institutions are encouraged to maintain high standards of nursing care while enhancing family involvement, therapeutic communication, patient education, and other psychosocial support strategies to improve postoperative care experiences.

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Journal Info

Abbrev

jchp

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

Journal of Community Health Provision ISSN 2776-1150 (print), 2776-1169 (online) that focuses on the provision of health issue in the community. It covers all areas in health science including Occupational Health and Safety, Midwifery, Health Care Administration, Hospital Science and Management, ...