International Journal on Health and Medical Sciences
Vol. 4 No. 1 (2025): December: Medical and Health Science

The Relationship Between Nurses’ Caring Behavior and Patient Trust in Primary Health Care Settings

Sofia Hanifa (Faculty of Health Science, Universitas Dian Nuswantoro, Indonesia)
Layla Layla (Faculty of Health Science, Universitas Dian Nuswantoro, Indonesia)
Nadia Salma (Faculty of Health Science, Universitas Dian Nuswantoro, Indonesia)



Article Info

Publish Date
30 Dec 2025

Abstract

Patient trust is a fundamental element of effective primary health care services and is closely influenced by the quality of nurse patient interactions. Nurses, as frontline health professionals, play a key role in building trust through caring behaviors such as empathy, respect, and effective communication. This study aimed to examine the influence of nurses’ caring approach on patient trust in primary health care services. A quantitative correlational design was used involving patients receiving nursing services in primary health care facilities. Data were collected using structured questionnaires measuring nurses’ caring approach and patient trust, and analyzed using correlation and regression techniques. The findings showed a significant positive relationship between nurses’ caring approach and patient trust. Empathy and communication were identified as the strongest caring dimensions influencing patient trust. Nurses’ caring behaviors significantly contribute to the development of patient trust in primary health care services. Strengthening caring-based nursing practices is essential to enhance patient-centered care and service quality.

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Journal Info

Abbrev

HealMed

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

The International Journal on Health and Medical Sciences embraces a range of methodological approaches in identifying and solving significant prioritised accounting issues. Submissions are encouraged across all areas on Health and Medical and cognate disciplines. It is strongly recommended that ...