Jurnal Penelitian
Vol. 23 No. 1 (2026): June 2026

Leveraging Generative AI for Managerial Performance: A Technology-to-Performance Chain Perspective

Misbakhul Mustofin (University of Merdeka Malang)
Syarif Hidayatullah (University of Merdeka Malang)
Mardiana Andarwati (University of Merdeka Malang)



Article Info

Publish Date
03 Aug 2026

Abstract

This study aims to analyze the effect of Generative Artificial Intelligence (AI) utilization on middle manager performance in the digital creative industry of Malang City using the Technology-to-Performance Chain (TPC) approach. Specifically, this study examines how Task Characteristics and Technology Characteristics influence Task-Technology Fit (TTF), and their subsequent impact on manager performance through Utilization as a mediating variable. The research method employed is quantitative cross-sectional. Data were collected via questionnaires from 182 middle managers and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that complex task characteristics and reliable AI technology characteristics significantly influence the formation of Task-Technology Fit. Furthermore, TTF is proven to have a positive and significant effect on middle manager performance, both directly and indirectly through utilization as a mediator. These findings indicate that the fit between Generative AI capabilities and managerial task requirements drives more intensive technology utilization, which ultimately enhances efficiency and decision-making quality.

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Journal Info

Abbrev

jp

Publisher

Subject

Economics, Econometrics & Finance Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Penelitian: Published by the Institute for Research and Community Service (LPPM) the University of Merdeka Malang as a forum for research publications that support the development of science, technology, economy, environment, and society in empowering the community. The scope of the journal ...