Lex Scientia Law Review
Vol. 10 No. 1 (2026): Legal Reform, Human Rights Protection, and Judicial Innovation in Contemporary

Comparison of Online Dispute Resolution for Business Disputes in Indonesia and The United States

Opniel Harsana B Pongkapadang (Faculty of Law, Universitas Hasanuddin, Makassar, Indonesia)
Winner Sitorus (Faculty of Law, Universitas Hasanuddin, Makassar, Indonesia)
Hasbir Paserangi Paserangi (Faculty of Law, Universitas Hasanuddin, Makassar, Indonesia)
Nabeel Mahdi Althabhawi (Universitas Kebangsaan Malaysia, Selangor, Malaysia)
Aneesh V. Pillai (Cochin University of Science and Technology, Kerala, India)



Article Info

Publish Date
11 Jun 2026

Abstract

This article examines the regulatory comparison and legal framework of Online Dispute Resolution (ODR) in Indonesia and the United States, highlighting key differences in regulatory integration, technological infrastructure, and institutional synergy. The main problem identified is the fragmentation of ODR regulations in Indonesia, which lacks a comprehensive legal framework and faces significant challenges in ensuring legal certainty, effective enforcement, and public trust, especially among micro, small, and medium-sized enterprises. This study aims to analyze the weaknesses and strengths of ODR systems in both countries and formulate strategic recommendations for developing a credible and adaptive ODR ecosystem in Indonesia. Employing a normative legal research method with a statute and analytical comparative approach, the study explores the regulatory basis, implementation models, and best practices from both jurisdictions. The findings show that the United States has successfully developed an integrated legal structure for ODR, supported by federal acts, technological innovations, and multi-stakeholder collaboration, which ensures enforcement and data protection. In contrast, Indonesia's ODR implementation is still hindered by sectoral regulations, limited digital literacy, and the absence of standard accreditation for online mediators and arbitrators. The analysis concludes that Indonesia urgently needs an integrated ODR law that includes clear definitions, standard operating procedures, accreditation requirements, and mechanisms for the recognition and enforcement of ODR decisions in the national judiciary. By adopting best practices from the United States, particularly regarding cross-sector integration, technological adaptation, and decision enforceability, Indonesia can strengthen its ODR framework to support fair, efficient, and reliable business dispute resolution in the digital era.

Copyrights © 2026






Journal Info

Abbrev

lslr

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

Lex Scientia Law Review [P-ISSN 2598-9677 | E-ISSN 2598-9685] is one of the prominent journals in Indonesia under the auspices of the Faculty of Law at Universitas Negeri Semarang, Indonesia, has established itself as a preeminent platform for legal ...