Jurnal Ragam Pengabdian
Vol. 3 No. 2 (2026): Mei-Agustus, Sustainable Development Goals (SDGs): Multidisciplinary Perspectiv

Pengaruh Pemanfaatan Media Sosial, Kualitas Pelayanan dan Pengetahuan Penjual Terhadap Keputusan Pembelian Konsumen (Studi pada Peternakan Burung Perkutut Warna El Rozy Lampung)

Robi Santoso (Manajemen Ritel, Ekonomi dan Bisnis, Universitas Nahdlatul Ulama Lampung, Lampung Timur)
Reni Diah Setiowati (Manajemen Ritel, Ekonomi dan Bisnis, Universitas Nahdlatul Ulama Lampung, Lampung Timur)
Tri Endang Yulianti (Manajemen Ritel, Ekonomi dan Bisnis, Universitas Nahdlatul Ulama Lampung, Lampung Timur)
Mustika Nurjanah (Manajemen Ritel, Ekonomi dan Bisnis, Universitas Nahdlatul Ulama Lampung, Lampung Timur)



Article Info

Publish Date
06 Jul 2026

Abstract

The rapid advancement of digital technology has fundamentally transformed consumer behavior, particularly in the context of purchasing high-involvement products such as ornamental birds. This study aims to examine the influence of social media utilization, service quality, and seller knowledge on consumer purchase decisions at the El Rozy Lampung Color Dove Farm. A quantitative explanatory approach was employed, involving 200 respondents selected through purposive sampling from a population of 250 consumers. Data were collected using a Likert-scale questionnaire and analyzed through multiple linear regression. The results indicate that social media utilization, service quality, and seller knowledge each have a positive and significant effect on purchase decisions both partially and simultaneously. Notably, seller knowledge emerged as the most dominant factor influencing consumer purchase decisions. The coefficient of determination (R²) of 0.551 reveals that these three variables collectively explain 55.1% of the variance in purchase decisions. These findings contribute to the marketing literature by highlighting the critical role of seller expertise in specialized markets and offer practical guidance for ornamental bird farms seeking to optimize their digital marketing strategies and service quality to enhance consumer trust and purchasing outcomes.

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Journal Info

Abbrev

juragan

Publisher

Subject

Environmental Science Social Sciences Other

Description

Berisi hasil-hasil kegiatan pengabdian dan pemberdayaan masyarakat berupa penerapan berbagai bidang ilmu diantaranya pendidikan, ekonomi, agama, teknik, pertanian, sosial humaniora, komputer dan kesehatan yang ditulis dalam bahasa Indonesia maupun bahasa ...