SENTRI: Jurnal Riset Ilmiah
Vol. 5 No. 7 (2026): SENTRI : Jurnal Riset Ilmiah, Juli 2026

Disiplin Pegawai Kitchen di Nichi Izakaya Bandung

Heri Sutardi (Program Studi D3 Perhotelan, Akademi Pariwisata NHI Bandung, Indonesia)
Bryan Ericko (Program Studi D3 Perhotelan, Akademi Pariwisata NHI Bandung, Indonesia)



Article Info

Publish Date
31 Jul 2026

Abstract

This study investigates the effects of servant leadership and spiritual service quality on organizational engagement through the mediating role of sense of belonging in faith-based communities. Employing an explanatory quantitative design, data were collected from 215 active members of a parish-level faith community through purposive sampling using a five-point Likert scale questionnaire. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via WarpPLS 7.0. Results reveal that spiritual service quality significantly predicts both sense of belonging (β = 0.689, p < 0.001) and organizational engagement (β = 0.145, p = 0.015), while sense of belonging is a strong predictor of organizational engagement (β = 0.649, p < 0.001). Sense of belonging fully mediates the pathway from spiritual service quality to organizational engagement (β_indirect = 0.447, p < 0.001), but does not mediate the servant leadership pathway significantly. Servant leadership shows no direct or significant indirect influence on engagement. The model demonstrates substantial explanatory power (R² = 0.599; GoF = 0.595). The findings underscore that in value-based organizations, spiritual experience quality and psychological belonging are more decisive drivers of engagement than formal leadership structures. Implications for organizational management theory and practice in faith-based settings are discussed.

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Journal Info

Abbrev

sentri

Publisher

Subject

Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

SENTRI: Jurnal Riset Ilmiah accomodates original research, or theoretical papers. We invite critical and constructive inquiries into wide range of fields of study with emphasis on interdisciplinary approaches: Humanities and Social sciences, that include: Engineering Agriculture Economics Health IT ...