Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Vol. 24 No. 1 (2026): Jurnal Dialektika: Jurnal Ilmu sosial

The Effect of Intrinsic and Extrinsic Motivation on Civil Servants' Job Satisfaction Through Services at the Patumbak District Office

Yomilia Hulu (Universitas Pembinaan Masyarakat Indonesia (UPMI) Medan)
Boby Indra Prayoga (Universitas Pembinaan Masyarakat Indonesia (UPMI) Medan)
Cut Sah Kha Mei Zsazsa (Universitas Pembinaan Masyarakat Indonesia (UPMI) Medan)



Article Info

Publish Date
30 Apr 2026

Abstract

Job satisfaction is a crucial factor in supporting the effectiveness of public sector organizations, particularly at the sub-district government level that directly serves the community. Work motivation, both intrinsic and extrinsic, greatly influences employee satisfaction; however, the quality of public services can determine the strength of that relationship. Therefore, this study is important to examine how service quality strengthens the influence of motivation on employee job satisfaction. The study aims to determine the effect of intrinsic and extrinsic motivation on job satisfaction with service quality as a mediating variable. This research used a quantitative method with an associative approach. Data were collected through questionnaires distributed to 31 respondents who are employees at the Patumbak Sub-District Office. Data analysis techniques include validity tests, reliability tests, classical assumption tests, t-tests, F-tests, coefficient of determination (R²), and path analysis using SPSS version 25. The results indicate that both intrinsic and extrinsic motivation have a positive and significant effect on service quality and job satisfaction. Service quality also significantly influences job satisfaction. The direct influence of extrinsic motivation on job satisfaction is greater than its indirect effect through service quality, while for intrinsic motivation, the opposite is true. This indicates that service quality serves as a partial mediating variable. In conclusion, employee job satisfaction at the Patumbak Sub-District Office is influenced not only by external factors such as rewards and social recognition, but also by internal motivation and the quality of service delivered professionally and efficiently.

Copyrights © 2026






Journal Info

Abbrev

piani

Publisher

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal DIALEKTIKA: Jurnal Ilmu Sosial is open access and peer-reviewed Journal, Jurnal DIALEKTIKA is a scientific journal that contains the results of theoretical research and studies on Social Sciences and Related Discipline. Managed by Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara ...