Jurnal Penelitian dan Pengabdian Masyarakat
Vol. 4 No. 3 (2026): August 2026 In Press

Pengaruh Strategi Branding dan Ekuisitas Merek Terhadap Loyalitas Pasien di RS Permata Bunda Babat Lamongan

Muhamad Tsalis Fithrony (Universitas Pesantren Tinggi Darul ‘Ulum)
Masruroh Masruroh (Universitas Pesantren Tinggi Darul ‘Ulum)
Nasrudin Nasrudin (Universitas Pesantren Tinggi Darul ‘Ulum)



Article Info

Publish Date
28 Jul 2026

Abstract

This study aims to analyze the influence of branding strategy and brand equity on patient loyalty at Permata Bunda Hospital, Babat, Lamongan, both partially and simultaneously. The study, conducted at Permata Bunda Hospital, used a quantitative approach with an analytical cross-sectional study design with a research sample of 421 respondents who met the inclusion criteria with a systematic random sampling technique. There is a significant and strong influence between branding strategy and patient loyalty at Permata Bunda Hospital, Babat, Lamongan. The results of the Chi-Square test showed a Pearson Chi-Square value of 332.597 with a p-value = 0.000 (p <0.05), confirming a statistically significant relationship. The strength of the relationship is indicated by the Pearson's R correlation value of 0.741, indicating a strong positive correlation. Brand equity has been proven to be a very strong and reliable predictor of patient loyalty, with the strength of the relationship even higher than branding strategy.

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Journal Info

Abbrev

jp2m

Publisher

Subject

Humanities Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Jurnal Penelitian dan Pengabdian Masyarakat ( JP2M ) menyebarluaskan hasil penelitian berbasis pengabdian masyarakat, peningkatan kapasitas masyarakat dan pemberdayaan masyarakat, serta inovasi pemberdayaan masyarakat di seluruh dunia. Fokus dan Ruang lingkup Jurnal Penelitian dan Pengabdian ...