Journal of Mandalika Social Science
Vol 4 No 2 (2026): Journal of Mandalika Social Science

The Role of Data Analytics in Global Marketing Decision-Making

Fikta Novia Ayu Safitri (Universitas Widya Gama Mahakam Samarinda, Indonesia)



Article Info

Publish Date
30 Jul 2026

Abstract

The increasing availability of digital data and the rapid advancement of digital technologies have transformed marketing from intuition-based practices into evidence-based strategic decision-making. This study aims to analyze and synthesize the strategic role of data analytics in supporting global marketing decision-making among export-oriented small and medium-sized enterprises (SMEs). A qualitative library research approach was employed by critically reviewing and integrating contemporary literature on data analytics, marketing analytics, artificial intelligence, digital transformation, and international marketing. The analysis was conducted through qualitative content analysis and thematic synthesis to identify recurring concepts, compare theoretical perspectives, and develop an integrated conceptual framework. The findings indicate that data analytics has evolved beyond a technological tool into a strategic organizational capability that enables firms to transform diverse data resources into actionable marketing intelligence. By integrating customer insights, predictive analytics, and managerial judgment, organizations can improve market selection, customer segmentation, pricing strategies, promotional planning, and resource allocation in increasingly dynamic international markets. The study further highlights that the effectiveness of data analytics depends not only on technological adoption but also on complementary organizational capabilities, including analytical competencies, digital culture, leadership commitment, organizational learning, and data governance. The principal contribution of this research is the development of an integrated conceptual framework that connects organizational data resources, data analytics capability, strategic marketing intelligence, and global marketing decision-making. This framework provides a comprehensive theoretical foundation for future empirical studies while offering practical insights for managers and policymakers seeking to strengthen the international competitiveness of export-oriented SMEs through data-driven marketing strategies.

Copyrights © 2026






Journal Info

Abbrev

jomss

Publisher

Subject

Humanities Electrical & Electronics Engineering Library & Information Science Materials Science & Nanotechnology Social Sciences Other

Description

Journal of Mandalika Social Science is a scientific journal in the form of research and can be accessed openly. This journal is published by Mandalika Institute. Journal of Mandalika Social Science provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the ...