Hybrid Model of Umrah Logistics Management in the Pre-Departure and Departure Phases: Empirical Evidence at PT Ziarah Hati Nurani Tour and Travel

Ziyadul Muhammad Fikri (Department of Management, Faculty of Economics and Business, Sunan Ampel State Islamic University of Surabaya, Indonesia)
Mirza Safiraturrohmat (12345Department of Management, Faculty of Economics and Business, Sunan Ampel State Islamic University of Surabaya, Indonesia)
Habibi Ekatoris Arengga (Department of Management, Faculty of Economics and Business, Sunan Ampel State Islamic University of Surabaya, Indonesia)
Muhammad Fathi Farhat (Department of Management, Faculty of Economics and Business, Sunan Ampel State Islamic University of Surabaya, Indonesia)
Yunita Ardilla (Department of Management, Faculty of Economics and Business, Sunan Ampel State Islamic University of Surabaya, Indonesia)

Dinamis : Journal of Islamic Management and Bussiness
Vol. 9 No. 1 (2026): April: Journal of Islamic Management and Bussiness

Logistics management is a critical aspect in organizing Umrah pilgrimages. This study analyzes the implementation of pre-departure and departure logistics management at PT Ziarah Hati Nurani Tour and Travel using a qualitative case study approach. Data were collected through in-depth interviews and participatory observation of manasik activities and the departure process at Juanda Airport. The findings show that pre-departure logistics is implemented through a multi-layered document verification system and intensified coordination from D-30, while departure logistics is controlled through internal briefings, re-verification, a single Person in Charge (PIC), and layered supervision. This study finds that Umrah logistics operates across four simultaneous dimensions technical-administrative, regulatory-shariah, human-psychological, and adaptive-learning forming a unique hybrid system distinct from conventional logistics. These findings contribute to the development of a logistics management framework within Islamic management scholarship. Keywords: Logistics Management, Pre-Departure, Departure.