JOURNAL LA MEDIHEALTICO
Vol. 7 No. 1 (2026): Journal La Medihealtico

Reinforcing Patient Acquisition through Integrated Community Healthcare: Qualitative Analysis

Jessica Hermawan (Ciputra University, Surabaya, Indonesia)
Hilda Yunita Wono (Ciputra University, Surabaya, Indonesia)



Article Info

Publish Date
06 Feb 2026

Abstract

Healthcare institutions in semi-rural areas face increasing challenges in attracting general patients due to competition and shifting service expectations. Mojowarno Christian Hospital addresses this issue through its Executive Clinic, a premium service unit aimed at improving patient experience and service reach. This study employs a quasi-qualitative case study with a post-positivist lens to analyze the hospital’s marketing management strategy across the seven elements of the service marketing mix. Data were obtained from in-depth interviews and internal documents and analyzed using NVivo-assisted thematic coding. The findings identify three strategic pillars: enhancing service value through premium and personalized care, expanding accessibility via integrated community outreach and multi-channel service pathways, and strengthening visibility through digital communication, referrals, and community engagement. These findings produce an Integrated Community Healthcare Strategy relevant for semi-rural Christian-based hospitals. The study is limited to one site; future research may test the model quantitatively or compare across hospital types.

Copyrights © 2026






Journal Info

Abbrev

JournalLaMedihealtico

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

Journal La Medihealtico is peer reviewed, open access Academic and Research Journal which publishes Original Research Articles, Review Article, Case Report editorial comments etc. in all fields of medical sciences and health sciences including Health Care Delivery, Health Care Research, ...