Jurnal Media dan Teknologi Pendidikan
Vol. 5 No. 4 (2025): October

An Artificial Intelligence (AI)–Based Counseling Service Application System for Distance Higher Education Students

Stefani Made Ayu Artharini Koesanto (Universitas Terbuka)
Gunawan Wiradharma (Communication Science Study Program, Faculty of Law, Social, and Political Sciences, Universitas Terbuka, Tangerang Selatan, Indonesia)
Hudi Herdianto (Universitas Terbuka, Tangerang Selatan, Indonesia)
Mario Aditya Prasetyo (Graduate Program in Communication Science, Faculty of Social and Political Sciences, Universitas Indonesia, Depok, Indonesia)
Khaerul Anam (Primary School Teacher Education Study Program, Faculty of Teacher Training and Education, Universitas Terbuka, Tangerang Selatan Indonesia)



Article Info

Publish Date
25 Oct 2025

Abstract

Distance higher education students face serious challenges in accessing counseling services due to the limited number of counselors, geographical barriers, and increasing academic workloads that affect mental health. At the same time, social stigma and time constraints discourage students from seeking direct help, creating a need for alternative technology-based solutions. This study aims to develop and validate KonselQ, an artificial intelligence (AI)–based counseling application designed to provide adaptive, responsive, and empathetic initial emotional support. The research employed a Research and Development (R&D) method using the Rapid Application Development (RAD) model, particularly focusing on the iterative user design stage. The main features of the application include an AI ChatBot based on Cognitive Behavioral Therapy (CBT), an AI Assistant offering mental health tips, psychoeducation, self-assessment tools, and a conversation history menu. The feasibility testing results showed an average rating of “very good” from experts: 87.5% for media, 82.6% for language, and 84.5% for psychological content. These findings demonstrate that KonselQ can serve as an inclusive, sensitive, and relevant digital counseling solution for students’ needs. This study highlights the potential of AI technology to expand access to counseling services, reduce psychosocial barriers, and support student mental well-being in the digital era.

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Journal Info

Abbrev

JMTP

Publisher

Subject

Social Sciences

Description

Jurnal Media dan Teknologi Pendidikan (JMTP) is specifically publish journal articles in the field of innovation in education and teaching learning in the classroom especially learning at an early age level, primary education, to higher education. Therefore, the scope of JMTP includes: 1) ...