Jurnal Administrasi Kantor
Vol 12 No 2 (2024): Jurnal Administrasi Kantor (Desember 2024)

Analisis Penerapan Mobile Marketing pada Era Society 5.0 melalui Kopra by Mandiri di KCU Plaza Mandiri Jakarta

Febi Aulia (Universitas Negeri Medan)
Paidil Akbar Batubara (Universitas Negeri Medan)
Ryan Aditya Alfasha (Unimed)
Hasyim Esty (hasyimesty@unimed.ac.id)



Article Info

Publish Date
23 Dec 2024

Abstract

This research aims to analyze the application of mobile marketing in the Society 5.0 era through the Kopra by Mandiri application at KCU Plaza Mandiri Jakarta. By utilizing advances in digital technology, Kopra offers various features to increase the efficiency of banking services and make it easier for customers to carry out transactions. A descriptive qualitative approach was used in this research, through interviews and literature studies. Data analysis shows that digital transformation significantly increases customer satisfaction, with varying effects depending on the features used in Kopra by Mandiri services. The research results show that the Kopra application can increase the accessibility of financial services and support business actors, but is also faced with challenges such as the need for technological adaptation and data privacy concerns. This research recommends developing a more personalized marketing strategy and collaborating with the digital ecosystem to strengthen Bank Mandiri's position in the competitive banking industry. Keywords: Mobile Marketing, Era Society 5.0, Kopra by Mandiri

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Journal Info

Abbrev

JAK

Publisher

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

Jurnal Administrasi Kantor (JAK) merupakan jurnal ilmiah yang diterbitkan oleh Universitas Bina Insani. Jurnal ini berisi tentang karya ilmiah hasil penelitian yang bertemakan: Manajemen Pemasaran, Manajemen SDM, Manajemen Operasional, Manajemen Keuangan, Ekonomi Makro dan Mikro, Kesekretarisan, ...