International Journal of Health, Engineering and Technology
Vol. 5 No. 2 (2026): Vol 5. No. 2 JULY 2026

Analysis Of The Level Of Acceptance And Satisfaction Of QRIS Payment Technology Users Using TAM And EUCS

Nabila Azahra (a:1:{s:5:"en_US"
s:22:"Universitas Nusa Putra"
})

Cecep Warman (Information System/ Faculty of Computer, Engineering and Design, Nusa Putra University)
Rieska Rahayu Ayuningsih (Information System/ Faculty of Computer, Engineering and Design, Nusa Putra University)



Article Info

Publish Date
19 Jul 2026

Abstract

The rapid development of digital payment technology has accelerated the adoption of the Indonesian Quick Response Code Standard (QRIS) as a practical and efficient payment method. Generation Z, particularly students, is one of the main user groups due to their high level of digital literacy and technology adoption. This study aims to analyze the acceptance of QRIS technology using the Technology Acceptance Model (TAM), evaluate user satisfaction through the End User Computing Satisfaction (EUCS) model, and examine the relationship between technology acceptance and user satisfaction among students at Nusa Putra University. A quantitative research approach was employed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS software. Data were collected through questionnaires distributed to 155 Generation Z students who had experience using QRIS. The findings indicate that both technology acceptance and user satisfaction are categorized as very high. Perceived Usefulness, Behavioral Intention, Accuracy, and Format significantly influence user satisfaction, whereas Perceived Ease of Use, Content, Ease of Use, and Timeliness show no significant effect. The model demonstrates moderate explanatory power of Behavioral Intention (R2=0,589) and strong explanatory power for User Satisfaction (R2=0,839). Furthermore, Behavioral Intention positively mediates the relationship between technology acceptance and user satisfaction.

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Journal Info

Abbrev

ijhet

Publisher

Subject

Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Dentistry Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Mechanical Engineering Medicine & Pharmacology Nursing Public Health Veterinary

Description

International Journal of Health, Engineering and Technology (IJHET) is to provide research media and an important reference for the progress and dissemination of research results that support high-level research in the field of Health, Engineering and technology. Original theoretical work and ...