Jurnal Ilmiah Ekonomi dan Manajemen Indonesia
Vol. 2 No. 2 (2026): JULI-DESEMBER

Pengaruh Digital Marketing Dan Kualitas Layanan Terhadap Keputusan Pembelian Tiket pada Bioskop Kota Cinema Mall (KCM) Jatiasih

Nida Aulia Klaudia (Universitas Bina Sarana Informatika)



Article Info

Publish Date
26 Jul 2026

Abstract

Amidst competition in the entertainment industry, the implementation of digital marketing and service quality serves as a crucial strategy for driving consumer purchasing decisions. This study aims to analyze the impact of digital marketing (X1) and service quality (X2) on ticket purchasing decisions (Y) at the Kota Cinema Mall (KCM) Jatiasih cinema. A quantitative research method was employed, utilizing Likert-scale questionnaires distributed to 100 respondents selected through purposive sampling and the Lemeshow formula. Data analysis was conducted using multiple linear regression with the aid of SPSS version 27, encompassing data quality tests, classical assumption tests, t-tests, F-tests, and the coefficient of determination test. The research results indicate that digital marketing has a positive and significant effect on purchasing decisions (calculated t-value of 11.909 > t-table of 1.984, with a significance value of (0.000 < 0.05)). Service quality also has a positive and significant effect on purchasing decisions, evidenced by a calculated t-value of 8.047 > t-table of 1.984 and a significance value of 0.000 < 0.05. Simultaneously, digital marketing and service quality have a significant influence on purchasing decisions, as indicated by a calculated F-value of 107.631, which exceeds the F-table value of 3.09, with a significance value of 0.000 < 0.05.

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Journal Info

Abbrev

jiemi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Ekonomi dan Manajemen Indonesia is a double-blind peer review and an open-access online journal for academics and researchers published by Universitas Serambi Mekkah Banda Aceh collaboration with INDO PUBLISHING. This journal is accepts the manuscript written in Indonesia and English ...