Syntax Idea
Vol. 8 No. 5 (2026): Syntax Idea

Consumer Legal Protection Against Service Non-Conformity in the Organization of Music Concerts in Indonesia

Geisya Safana Camila (Universitas Swadaya Gunung Jati, Indonesia)
Rois Harliyanto (Universitas Swadaya Gunung Jati, Indonesia)



Article Info

Publish Date
30 May 2026

Abstract

The increase in concert organizing in Indonesia in recent years has had a positive impact on the economy. However, the organization of music concerts also causes consumer losses due to the incompatibility of services promised by the event organizers. This research aims to analyze the types of defaults and forms of consumer legal protection against service inconsistencies in the implementation of music concerts. The method used in this study was normative juridical with a statutory approach, a conceptual approach, and an analytical approach focused on the provisions of the Civil Code and Law Number 8 of 1999 concerning Consumer Protection (UUPK). The results of this study found that unilateral cancellation of events without a clear reason, change of location after tickets are sold, rescheduling, and implementation that is not in accordance with the agreement are forms of default in the entertainment services sector. This creates a legal responsibility for the organizer to provide compensation. Consumer legal protection is also provided preventively and repressively. Although it has been regulated normatively, its implementation is still not optimal, so it is necessary to strengthen regulations and legal implementation in the field of entertainment services

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Journal Info

Abbrev

syntax-idea

Publisher

Subject

Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT

Description

Syntax Idea. Jurnal Ilmiah Indonesia adalah jurnal yang diterbitkan oleh Ridwan Institute. Syntax Idea akan menerbitkan artikel-artikel ilmiah dalam cakupan bidang ilmu umum. Artikel yang dimuat adalah artikel hasil penelitian, kajian atau telaah ilmiah kritis dan komprehensif atas isu penting dan ...