Implementation of Web based Civil Administration System for Citizen Unit Level

Budhi Irawan (Department of Computer Engineering, Telkom University, Indonesia)
Purba Daru Kusuma (Department of Computer Engineering, Telkom University, Indonesia)
Rifqi Muhammad Fikri (Department of Computer Engineering, Telkom University, Indonesia)
Muhammad Riyadhul Jinan Nasution (Department of Computer Engineering, Telkom University, Indonesia)
Faiq Haqqani (Department of Computer Engineering, Telkom University, Indonesia)
Raenaldi Ardiansyah Sidik (Department of Computer Engineering, Telkom University, Indonesia)

Jurnal Abdimas
Vol. 30 No. 2 (2026): December 2026

Civil administration system is an important system that supports e-government to improve the governance process. Unfortunately, many citizen-unit level in Indonesia still handle this process manually.  This condition also happens in citizen unit no. 25, Melong Village, Cimahi, West Java. To solve this problem, a community service project by Telkom University is running to develop and implement the civil administration system for this citizen-unit. The community service team consists of lecturers and students. The system is developed based on web so that it can be accessed easily for the citizens. This system is also a mobile-friendly application so that the appearance is appropriate when it is accessed through smartphone. The main features are the demographic and financial data. The socialization was held on June 5, 2026. There are several issues regarding privacy, security, server, and additional features. All these issues have been addressed. To maintain the sustainability of the program, commitment for continuous improvement and implementation has been stated through capstone project, and submission for next funding.