Journal of Accounting and Management (JAM)
Vol. 3 No. 1 (2026): Juni

The Role Of Accounting Services Offices In Providing Non-Insurance Services To Clients

Graciela Fiamey Baman (Universitas Tadulako)
Fiona Elma Sabitah (Universitas Tadulako)
Athaya Zayyan Bakulu (Universitas Tadulako)
Ernawaty Usman (Universitas Tadulako)
Abdul Kahar (Universitas Tadulako)



Article Info

Publish Date
11 Jun 2026

Abstract

This study examines the role of non-assurance services provided by Accounting Service Offices (KJA) to clients in response to the increasing demand for professional consulting services beyond traditional audit activities. The objective of this study is to develop a conceptual framework and review previous research on the effects of non-assurance services on audit quality, auditor independence, and client satisfaction. The research employs a systematic literature review method by analyzing relevant academic journals and primary sources. The findings indicate that non-assurance services can enhance service efficiency and provide added value to clients through tax consulting, accounting systems, and other advisory services. However, these services may also create challenges related to auditor independence. Previous empirical studies in Indonesia report mixed results. Some studies suggest that non-audit services positively influence auditor independence and reduce earnings management practices, while others find negative or insignificant effects. These inconsistent findings highlight the need for a comprehensive research model that incorporates corporate governance and professional ethics perspectives. In conclusion, the implementation of non-assurance services in KJA should be supported by strong control mechanisms and adherence to the IAPI Code of Ethics to maintain audit quality, auditor independence, and stakeholder trust.

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Journal Info

Abbrev

JAM

Publisher

Subject

Economics, Econometrics & Finance

Description

Accounting Sciences Taxation and Public Sector Accounting Accounting information system Auditing Financial Accounting Management accounting Behavioral accounting Management Science Marketing Financial management Human Resource Management International Business ...