Akrab Juara : Jurnal Ilmu-ilmu Sosial
Vol. 11 No. 3 (2026): Agustus

PUBLIC RELATIONS STRATEGY IN MAINTANING GOOD RELATIONSHIPS WITH EXTERNAL STAKEHOLDERS

Siti Hawa (Universitas Bina Saran Informatika)
RR. Roosita Cindrakasih (Universitas Bina Sarana Informatika)



Article Info

Publish Date
05 Aug 2026

Abstract

Good relationships between companies and external stakeholders are important for organizational sustainability, especially in the energi sector with diverse stakeholders. PT PLN Indonesia Power UBP Priok is required to maintain trust, meet expectations, and build harmonious relationships with external stakeholders through effective and sustainable public relations strategies. This study aims to analyze the public relations strategy of PT PLN Indonesia Power UBP Priok in maintaning good relationships with external stakeholders. This research uses Stakeholder Theory by Freeman and Relationship Management Theory by Hon and Grunig as the analytical framework. The research method used is a descriptive qualitative approach with a case study design. Data were obtained through in-depth interviews, observation, and documentation involving internal informants and external stakeholders selected using purposive sampling. Public relations strategy of PT PLN Indonesia Power UBP Priok is implemented through the stages of fact finding, planning, communication and action, and evaluation. Relationships with stakeholders are built through two-way communication, community programs, discussion forums, continous evaluation, trust, commitment, satisfaction, and mutual control. This study concludes that the public relations strategy of PT PLN Indonesia Power UBP Priok has been effectively implemented in maintaning good and sustainable relationships with external stakeholders in the long-term sustainable development perspective.

Copyrights © 2026






Journal Info

Abbrev

akrabjuara

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Chemistry Medicine & Pharmacology

Description

URNAL AKRAB JUARA adalah sebuah jurnal pendidikan dan pengetahuan yang berkaitan dengan ilmu-ilmu sosial untuk para pendidik dan pendidikan yang ingin menungkan hasil karya ilmiahnya dengan nuangsa teknologi pembelajaran serta pengajaran dalam bidang masing-masing ...