Jurnal Mantik
Vol. 10 No. 2 (2026): August : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)

The influence of service quality and promotion on consumers' purchase decisions: a quantitative study of mcdonald's drive-thru service in palembang, Indonesia

Mufidah Zulfa (Universitas Sriwijaya, Indonesia)
Dessy Yunita (Universitas Sriwijaya, Indonesia)



Article Info

Publish Date
06 Aug 2026

Abstract

This study examines the influence of service quality and promotion on consumer purchase decisions at McDonald's Drive-Thru PTC Palembang, Indonesia. The increasing demand for fast-food drive-thru services has intensified competition among quick-service restaurants, making service quality and promotional strategies essential determinants of consumer purchasing behavior. A quantitative research approach was employed using primary data collected from 100 consumers through purposive sampling. The data were analyzed using multiple linear regression, supported by validity, reliability, and classical assumption tests. The results indicate that service quality has a positive and significant effect on consumer purchase decisions (B = 0.112; t = 3.582; p = 0.001), while promotion exerts a stronger positive influence (B = 0.219; t = 5.567; p < 0.001). Simultaneously, both variables significantly affect purchase decisions (F = 354.011; p < 0.001), explaining 88.0% of the variance (R² = 0.880). These findings suggest that improving service performance while implementing effective promotional activities can strengthen consumers' purchasing intentions and enhance business competitiveness in the fast-food industry. The study provides practical insights for restaurant managers in developing customer-oriented marketing strategies and enriches the literature on consumer behavior within the context of drive-thru services

Copyrights © 2026






Journal Info

Abbrev

mantik

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Description

Jurnal Mantik (Manajemen, Teknologi Informatika dan Komunikasi) is a scientific journal in information systems/informati containing the scientific literature on studies of pure and applied research in information systems/information technology,Comptuer Science and management science and public ...